Ipay88 Privacy Policy — How We Protect Your Information

1. Information We Collect

When you register and use the ipay88 platform, we collect several categories of information to ensure our services run smoothly and securely for users in Malaysia.

Account Information

During registration, we collect your full name, email address, phone number, date of birth, and identification details required for identity verification. This information is used to create and manage your account.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (RM), we record the payment method details used — including bank information for FPX transfers and e-wallet account numbers. Full credit or debit card numbers are not stored in our systems; this data is processed directly by our verified payment providers.

Device & Browser Information

We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, and access time. This information is used to detect suspicious activity and improve platform performance.

Usage Data

In-platform activity records — including game types accessed, betting history, transaction history, and navigation actions — are retained for security, verification, and service improvement purposes.

2. How We Use Your Information

Ipay88 uses the information collected for the following purposes:

• Processing account registration, login, and user identity verification;
• Securely processing deposits, withdrawals, and financial transactions in MYR;
• Detecting and preventing fraudulent activity, money laundering, and platform abuse;
• To contact users regarding their account, transactions, or service updates;
• Complying with legal obligations and regulatory requirements applicable in Malaysia;
• Enhancing the user experience based on usage patterns and feedback.

Ipay88 does not use your personal information for third-party marketing without your prior consent.

3. Cookies & Tracking

The ipay88 platform uses cookies and similar tracking technologies to enhance user experience and maintain login session security. There are three types of cookies in use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality;
• Performance Cookies: Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement;
• Preference Cookies: Stores user preference settings such as language and display preferences.

You can manage your cookie settings through your browser. However, disabling essential cookies may affect your login functionality and account security.

4. Data Storage, Security & Third-Party Sharing

Storage & Retention Period

All user data is stored on servers protected with SSL encryption and strict access controls. Active account data is retained for as long as your account remains active. Following account closure, certain records may be kept for the period required by Malaysian law or regulatory obligations.

Security Measures

Ipay88 implements multiple layers of security, including data encryption in transit and at rest, role-based access controls for internal staff, continuous monitoring for suspicious activity, and documented security incident response procedures.

Third-Party Sharing

Ipay88 does not sell, rent, or share users' personal information with third parties for commercial purposes. Information may be shared only in the following limited circumstances:

• To approved payment service providers for processing MYR transactions;
• To regulatory authorities or law enforcement agencies when required under Malaysian law;
• To technical service providers who assist in platform operations, subject to strict confidentiality agreements.

5. User Rights & How to Exercise Them

As a registered ipay88 user, you have the following rights with respect to your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you;
• Right to Correction: You may request corrections to any inaccurate or incomplete information through your account settings or by contacting customer support;
• Right to Deletion: You may request the deletion of your personal data, subject to any legal obligations that prevent immediate removal;
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data while an enquiry is being investigated.

To exercise any of the above rights, contact our support team at [email protected] with your username and details of your request. ipay88 aims to respond to all privacy-related requests within 14 business days.

6. Policy Changes & Contact Us

Ipay88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or their registered email address. Continued use of the platform after changes are published constitutes acceptance of the updated policy.

For any enquiries, complaints, or requests relating to your data privacy on the ipay88 platform, please contact us:

• Email: [email protected]
• Via the support section within your account after logging in

Effective date: January 2026. This policy applies to all ipay88 platform users in Malaysia.